Store Policy

1. Ordering

By placing an order through our online store, www.gratiaaruba.com, you agree to the terms and conditions stated below.

2. Product Availability

All orders placed through the Site are subject to acceptance by www.gratiaaruba.com. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity. In the event that we cancel an order, we will notify you and provide a refund if applicable.

3. Product Description

We strive to provide accurate product descriptions and images on our website. However, slight variations in color, size, or appearance may occur due to lighting and manufacturing processes. The information provided on our website is for general reference only and does not constitute professional advice, unless stated otherwise.

4. Pricing

Prices listed on our website are in local currency (Aruban florin) and are subject to change without prior notice. Any applicable taxes or fees will be displayed during the checkout process.

5. Shipping and Delivery

Please refer to our Shipping and Delivery Policy for detailed information on delivery methods, costs, and estimated delivery times.

6. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with an item, please refer to our Return and Refund Policy for instructions on how to initiate a return and request a refund.

7. Intellectual Property

All content on our website, including images, text, and logos, is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

8. Limitation of Liability

We strive to provide accurate product information and a secure online shopping experience. However, we are not liable for any errors, inaccuracies, or damages arising from the use of our website or products.

9. Governing Law

These policies shall be governed by and construed in accordance with the laws of the Common Court of Justice of Aruba. Any disputes arising from these policies shall be subject to the exclusive jurisdiction of the courts of Aruba.
By using our online store, you acknowledge and agree to abide by these policies. If you have any questions or concerns, please contact our customer support team for assistance.

Shipping and Delivery Policy

Processing Time

Upon receiving your order, we strive to process and deliver it as quickly as possible. Orders are typically processed within 1-2 business days, after payment has been received. Please note that processing time may be subject to change during peak seasons or holidays.
You are responsible for providing accurate address information. We are not liable for any delays or losses resulting from incorrect information.

Delivery Methods and Costs

We offer various delivery days and times to provide flexibility and convenience. Delivery costs are Afls. 7,50 per address for local delivery.

Delivery Time

Delivery times vary depending on the area. We will contact you to schedule a convenient delivery day and time.

Order Delivery and Acceptance

Upon delivery, it is important to carefully inspect the package for any signs of damage. If you notice any damage to the package or if the contents appear to be damaged, please document it and notify us immediately. We will work with you to address the issue promptly.
If you have any further questions or require assistance regarding delivery, please feel free to contact our customer support team.

Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a return and refund policy that includes a 30-day money-back guarantee.

Eligibility

To be eligible for a return and refund, the following conditions must be met:
- The return request is initiated within 30 days from the date of purchase.
- The item is unused, in its original condition, and in the original packaging.
- Any included accessories, tags, or labels are intact and undamaged.

Return Process

To initiate a return, please contact our customer support team within the 30-day period. They will guide you through the return process and provide you with the necessary instructions and return shipping details.

Refund Process

Once we receive the returned item and verify its eligibility, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

Exclusions

The following items are not eligible for return or refund:
- Personalized or customized items.
- Items marked as final sale or non-returnable.
- Perishable goods, such as tea
- Gift cards or downloadable products
- Products that are used.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to help.